User Experience
User experience
is a term used to describe the overall experience and satisfaction a user has when using a product or system. It most commonly refers to a combination of
software
and business topics, such as selling over the web, but it applies to any result of
interaction design
.
Interactive voice response
systems, for instance, are a frequently mentioned
design
that can lead to a poor user experience.
See also
User expectations
External links
The Elements of User Experience
, by
Jesse James Garrett
*
How to Quantify the User Experience
, by Robert Rubinoff
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