Technical Support

Technical support is a service used by ICT companies used to help solve problems with technical equipment, usually computer hardware and software.

Types of support

Technical support can happen through various media, including e-mail, live chat, telephones, applications, faxes and technicians. There is also a growing number of online technical-support bulletin boards, such as Geeks to Go http://www.geekstogo.com, 5 Star Support http://www.5starsupport.com, and Tech Support Forum http://www.techsupportforum.com.

Coverage of support

Technical support varies depending on the range of posibilities. Some things are not supported in lower levels of support can be supported with higher service levels.

Cost of technical support

The cost of support can vary. Some companies offer limited free support when their hardware or software is purchased; others charge by premium-rate telephone calls. Others offer support contracts.

External link

FreeTechSupport.org—offers free technical support by volunteers via live chat.

 

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