Technical Support
Technical support
is a service used by
ICT
companies used to help solve problems with technical equipment, usually computer hardware and software.
Types of support
Technical support can happen through various media, including
e-mail
,
live chat
,
telephones
,
applications
,
faxes
and
technicians
. There is also a growing number of online technical-support
bulletin boards
, such as
Geeks to Go
http://www.geekstogo.com
,
5 Star Support
http://www.5starsupport.com
, and
Tech Support Forum
http://www.techsupportforum.com
.
Coverage of support
Technical support varies depending on the range of posibilities. Some things are not supported in lower levels of support can be supported with higher service levels.
Cost of technical support
The cost of support can vary. Some companies offer limited free support when their hardware or software is purchased; others charge by premium-rate telephone calls. Others offer
support contracts
.
External link
FreeTechSupport.org
—offers free technical support by volunteers via live chat.
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