john little

John D.C. Little is an Institute Professor and the Chair Management Science at the MIT Sloan School of Management. Little's law states: "The average number of customers in a system (over some interval) is equal to their average arrival rate, multiplied by their average time in the system." A corollary has been added: "The average time in the system is equal to the average time in queue plus the average time it takes to receive service." He is considered to be a founder of marketing science.

External links

http://www.informs.org/Prizes/whoisLittle.html
http://www.nae.edu/nae/naepub.nsf/Members+By+UNID/BF56C8764A7EB1048525693700546E44?opendocument
Little's bio at MIT Sloan

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